Purchasing & DeliveryINTERNATIONAL SHIPPING
We provide international shipping services to nearly 200 countries. We are excited to share Kpop love to the ends of the earth.
We are delighted to provide our customers with excellent value and service. We offer free shipping from our warehouses in South Korea and China.
Normal processing time is 2-5 days. Shipping will take on average 2-4 weeks after being processed.
We are not responsible for any customs fees. By purchasing our products, you consent that one or more packages shipped to you may get assessed customs fees upon arrival.
Need the status of your shipment or a proof of delivery? You will receive a tracking number as soon as your order is shipped. Need the status of your shipment or a proof of delivery? You will receive a tracking number as soon as your order is shipped.
All orders can be cancelled until they are processed. Contact us immediately with your order number and we will gladly cancel your order.
We stand behind our goods and services and exist to satisfy our customers. We always strive to take care of customers by dealing fairly and reasonably. We offer a 30 day refund policy on all orders (excluding sale items). If you are not satisfied with your product, simply contact us. Please provide your order number, products you wish to return, and the reason. Once we approve your request, we will supply you with a return address. Once your return is received, we will process your refund if the requirements have been met.
Note: We do not issue refunds for factors outside of our control (e.g. incorrect shipping address, customs delay, natural disaster, etc.). Customer is responsible for any shipping fee.
We Also Recommend
BT21 Pillow Plush Toy Cushion 30cm x 40cm (11.8in x 15.8in)
BT21 All Purpose Mini Bag: Makeup Pouch / Pencil Case / Mini Handbag